Should you find any product purchased through this website unsatisfactory, and wish to return, please contact us first by email to alert us to the issue, including the name of the product, date of purchase, and reason for dissatisfaction. Info@faceandbodyshop.com A store credit will then be issued upon receipt of the product. NO CASH REFUNDS. Please return the item within 14 days of purchase, either by dropping the product off at the spa, or by mail. Returns shall be at your expense, and not reimbursed by the spa.